Refund & Return Policy

At JN NAZORA, we take pride in the quality of every product we ship. If you are not fully satisfied, this policy explains how returns, refunds, and exchanges are handled.

1. Return Window

You may request a return within 7 days from the date of delivery. Products must be unused, unopened, and in their original packaging with all seals intact.

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once opened or used: lipsticks, glosses, foundations, mascaras, kajals, palettes, face washes, and any product where the seal has been broken. Custom shade orders and gift cards are also non-returnable.

3. Damaged or Wrong Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us at jnnazora@gmail.com within 48 hours of delivery, with photos of the damaged item and packaging. We will arrange a free replacement or full refund.

4. How to Request a Return

Email us at jnnazora@gmail.com with your order number (starts with JNN-), the item you wish to return, and the reason. We will respond within 1 business day with pickup instructions.

5. Refund Processing

Once we receive and inspect the returned item, refunds are processed to your original payment method within 7–10 business days. For Cash on Delivery orders, refunds are issued via bank transfer or store credit.

6. Shipping on Returns

Return shipping is free for damaged, defective, or incorrect items. For change-of-mind returns, a return shipping fee of ₹99 will be deducted from your refund.

7. Cancellations

Orders can be cancelled free of charge before they are shipped. Once shipped, standard return policy applies.

Contact

For any questions about returns or refunds: jnnazora@gmail.com · +91 70655 49434 · Mon–Sat, 10am–7pm IST.